Who We Are

This policy applies to Nivea Reid Reiki London and the Reiki services offered through this website. Nivea Reid is responsible for personal information collected through the website. For a privacy question or request, please use the Contact page.

Information We Collect

When you send an enquiry, the form collects your name, email address, WhatsApp/contact number, preferred way to continue the conversation, your message under “What brings you here?”, and your authorisation to be contacted. Please avoid including unnecessary detailed medical information or other highly sensitive information in the enquiry form.

If you later arrange a service, Nivea may collect the additional details needed to discuss availability, arrange and provide the appointment, handle any applicable payment, and keep appropriate records.

Enquiries, Appointments and Payments

The website invites enquiries; submitting the form does not itself create a confirmed appointment. Nivea reviews enquiries personally and may use your details to respond, discuss suitable services and availability, communicate with you, arrange appointments, provide services, and manage any applicable payment.

Information may also be used for suitable business records, legal obligations, and protection of the website and business from misuse or fraud. Payments, where applicable, are handled through Square. Payment card details are handled through Square’s payment systems and are not intended to be stored directly by this website.

Lawful Basis for Processing

Depending on the purpose, processing may be necessary to take steps at your request before entering into a contract, to perform a contract for a service, to comply with a legal obligation, or for legitimate interests such as responding to enquiries, administering services, maintaining appropriate records and protecting the website.

Where consent is specifically required, it may be used for that purpose. The enquiry form’s authorisation to contact you concerns contact using the details you provide; it is not the basis for every use of your information. You can withdraw consent where processing relies on it, without affecting processing already carried out lawfully.

Sharing Information

Information may be shared with service providers as necessary to operate the website and business, or with advisers or authorities where required by law. The website uses WordPress and Contact Form 7 for its pages and enquiries, Hostinger for hosting, and LiteSpeed Cache for site performance. Amelia remains part of the backend appointment infrastructure, and Square may be used for payment arrangements. Google Site Kit/Google tag and related Google services may be used for analytics, understanding website use and measuring advertising effectiveness.

Personal information is not sold.

International Data Transfers

Some providers operate internationally, so information may be processed or stored outside the UK. Any such transfer is subject to applicable data-protection requirements. You can contact Nivea through the Contact page if you have a question about how this relates to your information.

How Long Information Is Kept

Personal information is kept only for as long as reasonably necessary for the purposes for which it was collected. This may include responding to enquiries, administering services, meeting legal and accounting requirements, and resolving disputes where applicable. Information is then deleted or otherwise handled appropriately when it is no longer needed.

Keeping Information Secure

Reasonable technical and organisational measures are used to help protect personal information. No online service can promise absolute security.

Your Rights

Depending on the circumstances and applicable law, you may have rights to access your information, correct inaccurate information, request deletion or restriction, object to certain processing, request data portability, and withdraw consent where consent is the lawful basis.

To make a request, please use the Contact page.

Complaints

Please contact Nivea if you have a concern about how your information is handled. You may also raise a concern with the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies and Similar Technologies

The website uses technical services needed to operate it and may use analytics and advertising technologies to understand website usage and measure advertising effectiveness. These services may use cookies or similar technologies. You can manage cookies through your browser settings.

Children

Reiki services offered through this website are for clients aged 18 and over. The site is not intended to offer services to minors.

Changes to This Privacy Policy

This policy may be updated as services, technology or legal requirements change. The current version will be available here.