Who We Are

This Privacy Policy applies to Nivea Reid Reiki London and the Reiki services offered through this website.

Nivea Reid is responsible for the personal information collected through this website. If you have a privacy question, please contact Nivea through the Contact page.

Information We Collect

When you make an enquiry through the Contact form, the website collects the information you choose to provide, including your name, email address, WhatsApp number, preferred way to continue the conversation, your contact authorisation, and any message you add under “What brings you here?”.

You may choose to share personal or sensitive information in that message. Please avoid including unnecessary detailed medical or highly sensitive information in the enquiry form.

When you book a Reiki session, the booking system may collect information needed to arrange and manage the appointment, such as your name, contact details, chosen service, appointment date and time, booking status, and payment status.

Payments are processed through Square, the active payment provider configured for the website. Payment card details are handled by Square through its payment systems and are not intended to be stored directly by this website.

How Information Is Used

Personal information may be used to respond to enquiries, communicate with visitors and clients, arrange and manage Reiki appointments, process bookings and payments, provide requested services, maintain appropriate business and administrative records, protect the website and services against misuse or fraud, and comply with legal obligations.

The website does not currently present a newsletter sign-up or promotional WhatsApp process as part of the enquiry or booking journey.

Lawful Basis for Processing

Depending on the situation, personal information may be processed because it is necessary to take steps at your request before providing a service, to perform a contract with you, to comply with legal obligations, or for legitimate business interests such as responding to enquiries, managing bookings and keeping appropriate records.

Where the Contact form asks you to authorise Nivea to contact you, that consent relates to being contacted using the details you provide. Other processing connected with bookings, payments and business records may rely on a different lawful basis where appropriate.

Sharing Information

Personal information may be shared only where necessary for the relevant purpose or where legally required. This may include sharing information with booking, payment, website hosting, technical, email or communication service providers, and with professional advisers or authorities where required by law.

Providers identified in the current website implementation include WordPress, Contact Form 7, Amelia, Square, Google Site Kit/Google tag, Hostinger and LiteSpeed Cache.

Personal information is not sold.

International Data Transfers

Some service providers used by the website may process or store information outside the UK. This may include providers involved in website hosting, analytics, booking, payments or technical services.

The exact transfer arrangements for each provider could not be fully verified from the website implementation alone.

How Long Information Is Kept

Specific retention periods are not currently published on the website. Personal information should be kept only for as long as reasonably necessary for the purposes for which it was collected.

This may include responding to enquiries, managing bookings and client relationships, maintaining business and financial records, complying with legal obligations, and resolving disputes where necessary.

Keeping Information Secure

Reasonable technical and organisational measures are used to help protect personal information. No website or online service can be guaranteed to be completely secure, but care is taken to handle information respectfully and responsibly.

Your Rights

Under UK data protection law, you may have rights to access your personal information, ask for inaccurate information to be corrected, request deletion in certain circumstances, request restriction of processing in certain circumstances, object to certain processing, request data portability in certain circumstances, and withdraw consent where processing is based on consent.

These rights do not apply in every situation. To make a request, please contact Nivea through the Contact page.

Complaints

If you have a concern about how your personal information is handled, please contact Nivea first so the concern can be reviewed.

You also have the right to raise a concern with the UK data protection supervisory authority, the Information Commissioner’s Office (ICO). You can find information at ico.org.uk.

Cookies and Similar Technologies

The website uses WordPress and related technical services to operate the site. During inspection, no public cookies were returned in the initial page responses, but the website does load scripts from Google tag/Google Ads and, on the booking page, Square. These services may use cookies or similar technologies to provide, measure or protect their services.

The website also loads Contact Form 7, Amelia, Hostinger Reach and LiteSpeed Cache assets. Amelia’s own Google Analytics, Facebook Pixel, Mailchimp and reCAPTCHA integrations were not enabled in the inspected settings.

You can control cookies through your browser settings. If optional analytics or advertising cookies are used, an appropriate consent approach may be required.

Children

Reiki services offered through this website are available to clients aged 18 and over only. The website is not intended to offer Reiki services to minors.

If personal information appears to have been provided by someone under 18 in connection with a booking, it should be reviewed and handled appropriately according to the circumstances.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will be made available on this website.